If you have a discrepancy with your order, please email support@wunderluxe.co with your order number, and any pictures supporting your discrepancy. All orders are fulfilled via Printful, and will be subject to their return policy outlined below:

RETURN POLICY via Printful

Last updated on June 3, 2022

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on Printful’s part are covered at Printful’s expense.

If you or notice an issue on the products or anything else on the order, please submit a problem report.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to the Printful facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed

Shipments that go unclaimed are returned to the Printful facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.

Buyers Remorse

Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse, or size exchange. Customers residing in Brazil and regretting a purchase must contact Printful Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

• the supply of goods that are made to the consumer's specifications or are clearly personalized;

• sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.